Terms of Service

1. Parties and agreement

These Terms of Service ("Terms") form a binding agreement between NORD FERON OÜ, an Estonian private limited company (registry code 17438195) registered at Narva mnt 5, 10117 Tallinn, Estonia ("Workara", "we", "us"), and the legal entity or individual that opens a Workara account ("Customer", "you").

By creating an account, accessing or using the Workara service, you confirm you have read, understood and accept these Terms. If you do not accept them, do not use Workara.

If you are accepting on behalf of a company, you confirm you have authority to bind that company.

2. Your account

You must provide accurate company and contact details, including a valid VAT identification number where applicable. We verify VAT numbers through the EU's VIES service.

You are responsible for:

• Keeping your login credentials secure;
• All activity that occurs under your account;
• Notifying us immediately if you suspect unauthorised access.

You may invite staff sub-accounts. Each staff member is bound by these Terms as if they were the Customer.

3. The service

Workara is a software-as-a-service platform for staffing agencies, construction contractors, shipyard subcontractors and similar workforce businesses. Core features include worker and client management, timesheets, document tracking, multilingual chat, payroll generation, invoicing, and analytics.

We add, change and remove features over time. Material reductions to core functionality will be notified to active Customers in advance.

4. Fees and billing

Fees are exclusive of VAT. EU customers with a valid VIES VAT number outside Estonia are charged under the reverse-charge mechanism. Estonian customers and customers outside the EU are charged including any applicable taxes.

Invoices are issued at the start of each month for the previous month's usage and are payable within 14 days. We may charge interest on overdue amounts at the rate set by Estonian law.

We may change our pricing. Price changes for existing Customers will be notified by email at least 30 days in advance and will not apply retroactively.

5. Your data

You retain all rights to data you upload to Workara — including worker profiles, documents, timesheets, ratings and chat messages. We process this data only to provide the service to you and as described in our Privacy Policy and our Data Processing Agreement.

For data covered by the EU GDPR, you are the controller and Workara acts as your processor. Our standard Data Processing Agreement is incorporated by reference and is available on request.

You may export your data at any time. On account closure, you have 30 days to export your data before we begin deletion in line with our retention policy.

6. Acceptable use

You agree not to:

• Use Workara for any unlawful purpose, or in violation of any applicable law (employment, immigration, tax, data protection or otherwise);
• Upload personal data of workers without the lawful basis required by GDPR to do so;
• Attempt to gain unauthorised access to the service, other accounts, or any systems we use;
• Reverse-engineer, decompile or copy the service except to the extent permitted by law;
• Resell, sublicense or share access to your account with unrelated third parties;
• Use the service to send spam, malware, or other harmful content;
• Interfere with other Customers' use of the service.

7. Availability

We use commercially reasonable efforts to keep Workara available 24/7. We do not promise specific uptime levels under these Terms. Scheduled maintenance is normally performed outside European business hours and will be announced in advance where reasonably possible.

We are not liable for downtime caused by factors beyond our reasonable control (force majeure, third-party network failure, customer-side issues, distributed-denial-of-service attacks and similar).

8. Suspension

We may suspend your access immediately if:

• You are more than 30 days late on a payment;
• You materially breach these Terms;
• We reasonably believe your use endangers the security or stability of the service;
• We are required to do so by law.

We will normally give notice and a chance to fix the issue before suspending — except where the breach is urgent (security, legal) and requires immediate action.

9. Term, cancellation, refunds

This agreement starts when you create an account and continues month-to-month until either party cancels. There is no minimum term.

You may cancel at any time from within your account or by emailing info@workara.eu. Cancellation takes effect at the end of the current billing month. You remain responsible for fees accrued up to that date.

Because we bill in arrears for actual usage, we generally do not offer refunds. If we make a billing error, we will correct it on your next invoice or refund the difference.

We may terminate your account for material breach (after notice and opportunity to cure where appropriate) or where required by law.

10. Warranties and disclaimers

We provide the service with reasonable skill and care. To the maximum extent permitted by law, the service is provided "AS IS" and "AS AVAILABLE". We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

You acknowledge that Workara's features that depend on third parties (VIES VAT verification, email delivery via Brevo, chat translation via Anthropic, hosting via DigitalOcean) are subject to those third parties' availability.

Workara is a software tool. You remain responsible for compliance with employment, immigration, tax and data-protection laws applicable to your business. Workara's compliance engine provides informational guidance only and does not constitute legal advice.

11. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, consequential, special or exemplary damages, including lost profits, lost revenue, lost data or business interruption.
• Each party's total aggregate liability for any claims arising out of or related to these Terms is limited to the fees you paid to Workara in the 12 months immediately preceding the event giving rise to liability.

Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be limited under applicable law.

12. Indemnity

You will defend, indemnify and hold Workara harmless from any third-party claims arising from your unlawful use of the service, your breach of these Terms, your breach of applicable law, or any allegation that data you uploaded infringes the rights of a third party.

13. Changes to these terms

We may update these Terms from time to time. Material changes will be notified by email or in-app at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance.

14. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Estonia, without regard to conflict-of-law rules. The courts of Tallinn, Estonia have exclusive jurisdiction over disputes — except that either party may seek injunctive relief in any competent court to protect its rights, and EU consumers (where applicable) retain the protections of their local law.

15. Contact